A new machine every year
Not a maintenance visit: a fully renewed device.
新 accuor refresh
Your device isn't repaired. It's replaced with a new one.
Every year you receive a fully renewed device at home and return the previous one in the same case. The old one goes back to the factory, is reconditioned and lives on.
Every filter on the market ends up in the bin.
When a water-treatment system is serviced, its components are replaced whole and the removed material is thrown away. That happens once or twice a year, on every installed device, across the whole market.
Refresh inverts that logic. The whole device goes back to the factory, is completely reconditioned and stored to return to service. And the internal container where the unwanted substances have been retained —which have not been returned to the drainage network, so as not to burden the environment— is processed here, under controlled conditions.
It's what underpins our signing of the 2030 commitments through the SME Climate Hub: it isn't a communications gesture, it's how the maintenance is designed.
an automated process
Seven steps, and none of them is yours.
01 · NoticeOur systems identify what date your device is at and send you an email and an SMS.
02 · ValidationYou validate the dates for receiving the new device.
03 · Dispatch orderWith your validation, the dispatch order is issued to DHL Logistics.
04 · SchedulingDHL ships it and schedules delivery by SMS and email.
05 · Delivery and installationOn the agreed date, DHL delivers the new device in its case and a local technician comes to replace it.
06 · CollectionYou insert the return labels into the same case and DHL collects it from your home the next day.
07 · ReconditioningThe device returns to the factory, is completely reconditioned and stored to send to you the following year or in the event of any incident.
subscription
You can keep changing model without losing the first investment.
That's the part most people don't expect: the subscription doesn't tie you to the device you bought. If a new model appears, you move to it by paying only the difference. And while the subscription is active, the lifetime warranty is too.
Incidents resolved
Customer service and breakdown resolution included, with the warranty in force for as long as the subscription lasts.
Model upgrade
The latest model by paying only the difference, plus access to private sales.