支 global assistance
Wherever you live in the world.
Technical support, spare parts and incident resolution, with local technicians and international logistics behind them.
If you have a breakdown, call here.
For any other query: hola@byaccuor.com · +34 93 100 18 00
What to do if something happens.
No water comes out
Check that mains water is reaching your home and that the inlet valve to the device is open. If the problem persists, call us on 900 808 697.
The area where the device is has got wet
When we install the device we check every point where there could be leaks, but there may be a small loss due to pressure surges.
Don't worry: close the device's water inlet and call 900 808 697. We'll solve it.
The power went out
The KORE and ONE models are not connected to the electricity supply, so they're unaffected. The rest of the new-generation devices have an automatic restart system.
No water is reaching the house
The new-generation devices will simply not produce water until the supply returns. There's nothing to do and nothing that breaks.
I'm moving house
Contact us before the move: the device must be dismantled and reinstalled by authorised personnel so as not to compromise the warranty.
Can I clean the device?
Only on the outside. Do not tamper with the inside: it risks losing the warranty. The tap is also cleaned on its outer part, with a neutral product.
A technician I don't recognise has come
Do not let anyone outside the company handle your device. Our staff carry ID with a name and photograph, and their number can be verified from a phone.
I'm back from holiday
Reconnect the device and let the water run for five minutes. With KORE and ONE no special precaution is needed, before or after.
documentation
Warranty, manual and invoice.
You can receive all the documentation by email, and everything relating to your device will be available in the customer area. If you don't have email, it's sent to you by post or through the sales team or the point of sale.