Data controller

BYACCUOR LTD, owner of the brand and controller of the data collected through this site. Operator in Spain: DOMHAUS Manufacturing, S.L.U.. Operator in the United States: byaccuor US.

Company details: BYACCUOR LTD — Company registered in England and Wales under number 15427058; registered office at 20 Wenlock Road, London N1 7GU, England. DOMHAUS Manufacturing, S.L.U. — Tax ID (NIF) B-05598537; registered office at General Prim 5, 08720 Vilafranca del Penedès, Barcelona (Spain). Registered at the Barcelona Commercial Registry, sheet B-663448, folio 1, entry 1. byaccuor US — Address at 703 S Gifford Ave, Unit 225, San Bernardino, CA 92408 (United States).

Contact email for data-protection matters: hola@byaccuor.com

What data we process and why

This site does not sell or allow orders to be placed. The data we process comes from the communications you voluntarily send us:

• Requests for information and quotes sent by email or phone. Legal basis: application of pre-contractual measures at the data subject's request.
• Customer, warranty and Refresh-service management, for those who already have a device. Legal basis: performance of the contract.
• Distribution or OEM requests. Legal basis: legitimate interest in managing the commercial relationship.
• Technical connection data: browser, country of connection and preferred language, linked to the message you send us. We do not store your IP address. Legal basis: legitimate interest in handling your request and preventing abuse of our forms.

Retention

Data is kept for as long as necessary to handle your request and, afterwards, for the applicable legal limitation periods for commercial and tax obligations.

Recipients

Your data may be shared with the authorised distributor or installer in your area when necessary to handle your request, and with the logistics providers involved in the delivery and collection of devices under the Refresh service.

International transfers

Given the group's structure, your data may be processed outside the European Economic Area. In that case the safeguards provided for in the General Data Protection Regulation apply.

Your rights

You can exercise the rights of access, rectification, erasure, restriction of processing, portability and objection by writing to hola@byaccuor.com. You have the right to lodge a complaint with the Spanish Data Protection Agency.

Cookies

This site uses no analytics cookies, no advertising cookies and no third-party cookies that would follow you across other websites. We do not measure your browsing.

We do store a few things in your browser so the site works: the language you choose, your conversation with the assistant if you use it, and whether you have already identified yourself to download documentation. They are necessary for what you asked for, they are not shared with anyone, and that is why we do not ask for your consent. You can delete them from your browser whenever you wish.

Videos load only when you press play. Until then your browser does not contact the video service; from that point on, that service may store its own cookies.